Job Opportunity:

We are looking for a proactive and detail-oriented professional with 5 years of experience to join our team and support students, agents, and internal departments across Academic, Finance, and Admissions functions. This is a dynamic role that requires excellent communication skills, strong organizational ability, and a passion for helping students succeed in their academic journey.

Work Timings:

• Melbourne Time: 9:00 AM – 5:00 PM

Location:

• Remote (Work from Home)
• In-Office

Key Responsibilities:

Academic Support

• Assist students with course information, timetables, assessments, and documentation requests.
• Follow up on student submissions, attendance, and academic progress.
• Coordinate with teachers for schedules, learning materials, and student updates.
• Maintain accurate student records in systems like MS Teams.

Finance Support

• Record student payments and send receipts to students/agents.
• Reconcile bank transactions in Xero.
• Generate invoices for tuition fees, sub-leases, utilities, and office expenses.
• Review and record agent commission invoices, track outstanding & paid amounts.
• Follow up with students for pending tuition payments.
• Process refunds and respond to finance-related inquiries.

Admissions Support

• Process enrolment applications submitted via email, fax, or mail.
• Prepare letters of offer and coordinate deposit payments with Finance.
• Manage student enrolment (agreements, ID docs, health insurance, etc.).
• Prepare weekly enrolment reports and share updates with management.
• Handle re-enrolments, withdrawals, and cancellations with proper documentation.
• Maintain accurate records in the Student Management System (SMS).
• Liaise with students, agents, and internal teams to ensure smooth processes.

Required Skills & Qualifications:

• Minimum 5 years of experience in student support, admissions, finance, or related operations.
• Excellent English communication skills (spoken & written).
• Prior experience in international student services, BPO/KPO, or calling processes preferred.
• Familiarity with MS Teams, Xero, and Student Management Systems is an advantage.
• Strong coordination, documentation, and organizational skills.

What We Offer:

• Competitive salary based on experience.
• Flexible Remote & In-Office options.
• Opportunity to work in an international education process.
• Exposure to Academic, Finance, and Admission operations.
• Growth opportunities within a fast-paced global environment.